Customer Service Representative with German

Job Description:

Within the group, DEXIS solutions include a full portfolio of award-winning digital solutions from intraoral x-ray to CBCT and intraoral scanning to treatment planning software.

Currently we are looking for an experienced Customer Service Representative with German.  

The team consists of professionals supporting our customers from Europe and working together with sales teams across regions. Customer Service Representative is a key element in all administrative processes of the Customer Service Department in order to provide the best customer experience and to ensure that our company is a reliable, professional and responsible partner for all its customers.

What is your role going to look like?

• You can expect order handling of DEXIS devices and spare parts.

• Pre-handling of orders, verification of prices, discounts and product configurations.

• Entering sales and purchase orders and creating device configurations in ERP.

• You will be responsible for confirmation of delivery times for the customer and monitoring of delivery times.

• Collaboration in the credit block and credit processes with customers and Finance Department.

• You will also help to maintain customer sales area agreements in ERP system.

• Collaboration in the item data maintenance process.

Learn more about our Prague center here: www.envistaprague.com

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This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Job Requirements:

Most Important Qualifications and Competencies:

• Fluent in English and German close to native.
• 1-3 years Experience in Customer Service Field is an advantage but not mandatory
• Excellent communication skills (verbal and in writing)

• Customer centric approach

• Curiosity and drive for continuous improvement

• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Oracle) is an advantage but not mandatory
• Ability to adapt and implement new procedures as required to provide excellent customer service

What can you look forward to?

• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

• 25 days of vacation

• 4 paid personal days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.