Customer Service Representative | Voice Account

Job Title: Customer Service Representative | Voice Account

Location: 100% Onsite - Cebu City

Account: US Based International Account

Job Type: Full-time
 

Company Overview: 

CSV Now, a well-established talent acquisition consultant for Silicon Valley startups, is expanding into the BPO industry to deliver tailored solutions for small and medium-sized businesses. This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now. We are currently seeking a motivated Customer Service Representative to join our growing team in the Philippines.

 

Role Overview:
We are seeking a skilled and dedicated Customer Service Representative with experience in voice support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions, ensuring timely and accurate resolution of inquiries. If you’re passionate about providing outstanding customer service, we’d like to have you on our team!

 

Responsibilities:

• Serve as the main point of contact for customers, assisting them with their queries.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Utilize our knowledge base to find answers to product-specific questions.
• Collaborate with colleagues to ensure seamless communication and coordination.

 

Requirements:

• Minimum of 6 months of experience as a Customer Service Representative or in a similar customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to maintain professionalism and demonstrate empathy in challenging situations.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and stay organized under pressure.

Work Schedule & Setup:

• Must be amenable to work onsite near Ayala Business Park, Cebu City.
• Open to working flexible hours, including day, night, weekend, and holiday shifts.

Why Join Us:

• Enjoy a 13th-month salary
• 10% night differential
• Two days off each week
• Access to government-mandated benefits and additional company perks
• HMO coverage after 90 days
• Opportunities for career growth and advancement within the company