Customer Service Representative (Order Management)
Climate & Controls Benelux B.V.
Apply to this jobAbout the Role
We are looking for a Customer Service Representative (Order Management) to support the end-to-end order fulfillment process, ensuring customer orders are processed accurately and delivered on time. You will work closely with customers, sales teams, manufacturing plants, warehouses, and logistics providers to coordinate orders from entry through shipment.
Key Responsibilities
Process and manage customer orders using SAP or similar ERP systems.
Coordinate order fulfillment from order entry through delivery.
Follow up with manufacturing plants on production and committed shipment schedules.
Plan and monitor delivery and shipping schedules with warehouses and logistics providers.
Liaise with customers, dealers, freight forwarders, and shipping agents regarding order status and shipment arrangements.
Process order amendments and communicate updates to relevant stakeholders.
Prepare order status, delivery, and shipment reports.
Qualifications
Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.
2-5 years of experience in Customer Service, Order Management, Sales Support, Logistics, or Supply Chain.
Experience using SAP or similar ERP systems.
Proficient in Microsoft Excel and Microsoft Office applications.
Strong communication, coordination, and problem-solving skills.
Good command of English.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Summary
Manage customer orders, coordinate fulfillment, and communicate with stakeholders using ERP systems.
Job title
Customer Service Representative (Order Management)
Experience level
2-5 years
Minimum experience
2+ years exp
Industry
logistics
Location requirements
On-site at Pathumthani, Thailand; no remote work
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location