Customer Service Representative // Memphis TN 38134

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Title :                              Customer Service Representative

Job Location :                      1670 Century Gate Drive, Memphis TN 38134

Duration :                               6 Months

Shift :                                      Mon - Fri between 8.00AM – 8.00PM

Training :                                8.00AM to 4.30PM

POSITION OVERVIEW

· Receive and place telephone calls. Perform data entry and use software programs.

· Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

· Must document all calls and evaluate each account to determine if further research is necessary.

· Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

· Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

· Requires close attention to accuracy, performs independently, subject to practices and procedures.

· Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.

· Work to research and resolve problems in a timely manner.

· Assist members in understanding and maximizing the use of their pharmacy distribution program.

· Use computerized system to gather information and respond to questions.

· Document issues and resolutions in a common database.

· Escalate issues as necessary.

Knowledge and Abilities: Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

ranadheerm@mindlance .com