Customer Service Representative (m/w/d) - TZ/VZ
Becton Dickinson GmbH Germany
Apply to this jobWe are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Aufgaben und Verantwortlichkeiten:
Koordination von Reparaturen für Deutschland, Österreich und die Schweiz von der Auftragserfassung bis zur Rechnungserstellung
Erfassung und Anlage von Gerätebestellungen im SAP-System
Annahme, Erfassung und administrative Bearbeitung von Reparaturaufträgen
Steuerung und Nachverfolgung von Reparaturvorgängen in Zusammenarbeit mit externen und internen Dienstleistern
Kundenkommunikation rund um Geräte und Reparaturstatus
Verwaltung von Leihgeräten einschließlich Versandorganisation
Sicherstellung der termingerechten Bearbeitung von Reparaturaufträgen
Rechnungsstellung und Auftragsabschluss
Kommunikationsschnittstelle zwischen Außendienst und Kunde
Anforderungen:
Sie verfügen über eine erfolgreich abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation
Sie bringen ein ausgeprägtes Verständnis für kaufmännische Prozesse mit und arbeiten sicher in den Bereichen Auftragsmanagement, Kundenbetreuung sowie administrative Sachbearbeitung. Eine strukturierte und sorgfältige Arbeitsweise sowie ein hoher Qualitätsanspruch zeichnen Sie aus.
Sie sind sicher im Umgang mit SAP sowie den gängigen Microsoft-Office-Anwendungen.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
Primary Work Location
DEU Heidelberg - TullastrasseAdditional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€39 900,00 - €60 825,00 EUR AnnualSummary
manage repairs, customer communication, order processing, invoicing, and coordination in healthcare tech
Job title
Customer Service Representative (m/w/d) - TZ/VZ
Experience level
null
Industry
medical technology
Location requirements
onsite in Heidelberg, Germany
Salary
$40k–$61k
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
69 Heidelberg, Germany