Customer Service Representative

We are seeking an experienced Client Service Representative to join our team At VCA Seguin Animal Hospital. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Our Client Service Representatives set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Customer service functions include:

. Greeting and welcoming clients with a friendly happy face

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.