Customer Service Representative - Industrial Supply
SunSource
Apply to this jobIf you enjoy solving problems, working directly with customers, and seeing your work turn into real-world solutions, this role offers the opportunity to do all three.
The Inside Sales/Customer Service Representative plays a key role in driving customer satisfaction and business growth by supporting industrial customers with fluid conveyance solutions. This position blends customer service, inside sales, and technical support in a fast-paced environment.
You’ll act as a trusted partner to customers—understanding their needs, delivering practical solutions, and ensuring a seamless experience from inquiry through delivery. Success requires strong attention to detail, responsiveness, and the ability to manage multiple priorities.
Essential Functions
- Sell industrial hose, gasket, and piping products while maintaining and growing customer accounts
- Process inbound orders via phone, email, and online systems
- Enter and manage orders and quotes within the company’s ERP system
- Highlight product features and benefits, provide pricing, and prepare sales orders
- Estimate delivery timelines based on production schedules and inventory availability
- Maintain accurate records of customer interactions and transactions in the company database
- Partner with account managers to ensure account activity and follow-up actions are current
- Conduct outbound prospecting to identify new business opportunities and promote value-added services
- Investigate and resolve customer issues related to orders, shipments, and deliveries
Experience, Education and Skills
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years of customer service or inside sales experience, preferably in industrial distribution or manufacturing
- Ability to thrive in a fast-paced, high-volume environment with strong attention to detail
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with ERP systems
- Strong communication, problem-solving, and organizational skills
- Knowledge of industrial or hydraulic hose, gasket, or fluid conveyance products is a plus
Why GHX?
- Growing industrial distributor with a team-oriented, hands-on culture
- Training and development to build your technical and commercial skillset
- Opportunity to make a direct impact by solving real customer challenges
- Exposure to essential industries that keep businesses running
- Stable, growth-focused environment with long-term career potential
Summary
Support customers with fluid conveyance products, process orders, and grow customer accounts.
Job title
Customer Service Representative - Industrial Supply
Experience level
5+ years
Industry
industrial distribution
Location requirements
Benicia, CA; remote work not specified
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Benicia, CA, USA