Customer Service Representative III

Strategic Data Systems

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Norfolk, VA on site Until 8/21/2026 First posted March 26, 2025 Last posted July 10, 2025
Job description
Customer Service Representative
Naval Station Norfolk, VA 23511
On-Site Position
24/7/365 Flexibility
 
Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!  
 
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA
 
As a Customer Service Representative, you will:
• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels. 
 
Here is a short video of My Navy Career Center:

Requirements:

    • DOD Secret Security Clearance Eligible 

    • Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred

    • Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes

    • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests

    • Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting

    • Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers

    • Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment

    • The ability to type at least 30 WPM

    • Flexibility to work varied schedules, including nights and weekends, as required

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About this role

Summary

Provide multi-channel support to Navy customers, troubleshoot, and manage inquiries efficiently.

Job title

Customer Service Representative III

Experience level

some experience

Industry

military and government services

Location requirements

On-site in Norfolk, VA, with 24/7/365 flexibility allowed.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

customer serviceCRMcommunicationslow typing 30 WPMsecurity clearance

Preferred skills

None specified

Specializations

customer servicecommunicationCRMsupportmilitary
Locations

Structured locations inferred from the posting.

Norfolk, VA, USA

On-site City
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