Customer Service Representative I

Super Technology Solutions, Inc. (SuperTSI) is a Certified Minority-owned & Women-owned Business Enterprise (M/WBE), and a Certified E-Verify Company. SuperTSI was incorporated in March 2007 and has offices located in New York, New Jersey and India. SuperTSI is a global provider of Engineering & information technology (IT) professionals and caters to clients in North America, Europe and South America. We specialize in providing Human Capital Management, Talent Acquisition, Training Services, and Business-Technology Solutions. We are a company that prides itself in delivering services of exceptional quality and value, while upholding our commitment to customer service.
Focused on developing partnerships with companies of all sizes, SuperTSI offers a comprehensive portfolio of Staffing, Executive Placements, Training, and Solutions that help businesses advance in today's competitive marketplace.

We help our clients enhance their IT staff by identifying and managing the right technical resources for their organization. Our team of former senior I.T. professionals is here to assist you through the use of our proven recruiting process.

Job Requirements

• Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.
• Maintains strong product and sales knowledge and champions core service values.
• Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met.
• Responsible for meeting or exceeding specific individual sales goals.
• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Generally resolves problems independently, escalating more difficult issues to supervisors.
• Performs a broad range of tasks of varying complexity and scope.
• Cross-sell products to provide multi-services for Customers and makes referrals to partners.

Qualifications

• High School Diploma or equivalent experience.
• 1-2 Years of related experience.
• Sales skills with the ability to influence Customers.
• Strong Customer Service skills.
• Good written and verbal communication skills.
• Teller experience helpful.
• Effective problem solving skills.
• Ability to schedule and prioritize work.
• Complete Core Training Requirements and on the job training requirements.
• Basic knowledge of Excel and Word.
• Completes online regulatory training requirements.
• Notary License preferred.

All your information will be kept confidential according to EEO guidelines.