Customer Service Representative | Healthcare Account | with 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process orders for diabetic supplies and coordinate delivery to patients in a timely manner.
• Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers.
• Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal.
• Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed.
• Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support.

Requirements

• At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance)
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal and written English skills
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives