Customer Service Representative/ Front Desk Officer/ Contact Center

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

We are recruiting for our client to fill the position below

Job Title: Customer Service Representative/ Front Desk Officer / Contact Center

Location:  Lagos, Nigeria.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

• B.Sc / HND in any relevant field.
• Must understand 2 local languages
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.