Customer Service Representative (Call Center Experience)

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer’s needs, but also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

GENERAL FUNCTION:

Customer Service Representative

Provide excellent customer service by communicating effectively with Client’s consumers and internal business partners via multiple channels.

EXPERIENCE

· Call Center experience preferred

· 2 or more years Customer Service experience

· Must be able to type 50 wpm

· Must be able to work extended business hours and weekend hours on a rotating basis.

· Knowledge in Basic Optics helpful

· Knowledge of Microsoft Office Environment

Start Date: June 26, 2017

HOURS OF OPERATION ARE BETWEEN THE HOURS OF:

8:00 AM – 9:00 PM Monday – Friday

9:00 AM – 7:00 PM Saturday

Candidate would need to be available to work during any of these hours but would only be assigned to a regular 8 hr. shift

Shifting Hours:

11:30 AM – 8:00 PM

12:00 PM – 8:30 PM

12:30 PM – 9:00 PM

Training is approximately 10 business days. (Paid Training)