Customer service representative (Billing - credit-related experience Must)

SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

We guarantee you the best rate for your skills and performance.

Position: Customer Care Billing Analyst 

Location: Mays Landing, NJ

Duration: 3 Months 

Description:  

We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail. 

The following skills are required:

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters 

• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues 

• Ability to communicate well, both verbally and in writing 

• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues 

• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements 

• Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable 

• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters 

• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues 

• Ability to communicate well, both verbally and in writing 

• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues 

• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements 

• Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable 

• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.