Customer Service Representative (Benefits Focused)
Latitude Inc
Apply to this job Gaithersburg, MD on site Until 8/21/2026 First posted March 10, 2026 Last posted March 10, 2026
Job description
A well-established benefits administration organization is seeking an Applicant Services Representative to support participants through the application and verification process for pension and benefit programs. This role focuses on delivering accurate, timely, and empathetic service while processing applications, reviewing documentation, and responding to participant inquiries.
Key Responsibilities
- Reviewing and validating documentation required to process benefit applications
- Processing status requests, benefit applications, and verification requests accurately and efficiently
- Calculating pension and benefit amounts based on eligibility and service credits
- Preparing system-generated and template correspondence related to application processing
- Communicating with participants by phone or written correspondence to clarify application details
- Researching work history and Social Security documentation when necessary
- Coordinating with internal teams to resolve discrepancies or missing information
- Preparing files for approval or rejection based on eligibility requirements
- Recalculating benefits when additional service credits are identified
- Assisting with retroactive payment calculations and interest adjustments
- Providing backup support to the contact center when needed
Qualifications
- 2+ years of experience in benefits administration, pensions, or related fields preferred
- Bachelor’s degree or equivalent professional experience required
- Strong attention to detail and ability to manage multiple tasks in a high-volume processing environment
- Excellent verbal and written communication skills
- Ability to research, analyze documentation, and resolve complex participant inquiries
- Professional demeanor with strong collaboration and problem-solving abilities
Compensation (from employer):
25–30 USD per-hour-wage
About this role
Summary
Assist participants with benefit applications, verify documents, calculate benefits, and resolve inquiries.
Job title
Customer Service Representative (Benefits Focused)
Experience level
2+ years
Industry
benefits administration
Location requirements
Gaithersburg, MD; on-site preferred
Salary
25–30 USD per-hour-wage
Management role
No
Skills & keywords
Required skills
benefits administrationpension processingattention to detailcommunicationresearch
Preferred skills
high-volume processingproblem-solvingcollaboration
Specializations
benefits administrationpensionsapplication processingbenefit calculationsparticipant inquiries
Locations
Structured locations inferred from the posting.
Gaithersburg, MD, USA
On-site City