Customer Service Representative Benefits

Summary

Provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the Supplemental Health products, and perform well in a call center team environment.

Responsibilities/ What you will do

• Provide various external and internal callers with timely, accurate, and customer-focused claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc. Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately. Remain fully compliant with operational standards. Meet or exceed call center operational metrics.
  
  
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. Anticipate customer needs and take action.
  
  
• Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
  
  
• Demonstrate an increasing level of proficiency in the products (Critical Illness, Accident, Hospital Indemnity) managed by the department.
  
• Perform other tasks requested by management.