Customer Service Representative

What You Can Expect

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

• This is a hybrid position, but will require 100% on-site presence for a minimum of the first 3 months during training.
• Once training is complete, you will shift to a schedule of 2 days in office, 3 days working from home.
• This hybrid arrangement is subject to change at any time.
• Training schedule is M-F 8am-5pm - hours after training are 9am-6pm with a possible rotating shift of 10am-7pm

How You'll Create Impact

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes
• Process emergency orders.
• Other duties as assigned

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner.
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders).
• Excellent verbal and written communication skills.
• Ability to write legibly with correct spelling, grammar, and punctuation.
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct).
• Effective working in teams to achieve the department’s objectives.

Your Background

• High School Diploma or equivalent.
• One Year Customer Service experience preferred.

Travel Expectations

• Less than 5%

This role has a pay range of $21-23/hr + bonus opportunity.