Customer Service Representative
Woodstock Heating Cooling And Electrical
Apply to this job Woodstock, Illinois, US on site Until 8/23/2026 1+ years exp First posted May 27, 2026 Last posted May 27, 2026
Job description
At Woodstock Heating, Cooling, & Electrical, solving problems and helping people is our passion. We have been servicing McHenry County for over 170 years!
Come join a team and culture that appreciates you! We are looking to add a Customer Support Representative to our team. The ideal candidate will possess exceptional phone skills, the ability to multitask effectively, and proficiency in calling. You will be responsible for ensuring that customer expectations are exceeded with clear and concise communication with department managers, employees, and customers.
If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect!
Why work for Woodstock?
- Immediate Peace of Mind: Benefits start on the 1st of the month following your hire date.
- Great Company Culture: We focus on growth, teamwork, and respect—and we like to have fun, too!
- Financial Security: 401(k) Retirement Plan with Company Match.
- Health & Wellness: Medical (with 3 options to choose from), Dental, and Vision.
- Disability & Support: Company-paid Short-Term and Long-Term Disability, plus an Employee Assistance Program for yourself, spouse, and children.
- Perks: Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield.
- Growth: Professional and personal development, including Continued Education Assistance.
- Balance: Paid holidays and vacation.
- Compensation: $18–$20 per hour based on experience.
What You'll Do?
- Receive and manage incoming customer calls in a professional, courteous manner.
- Convert incoming calls into booked service appointments according to company guidelines.
- Dispatch service calls strategically by priority and urgency to support daily goals.
- Coordinate with field service supervisors to structure and assign the next day's first calls.
- Perform light outreach to existing clients or partners as needed.
- Assist with administrative tasks such as filing, data entry, and scheduling.
- Maintain a tidy, welcoming, and well-stocked front reception area.
What You Bring?
- 1+ years of experience in customer service, reception, or dispatching.
- Experience in an HVAC, plumbing, or electrical setting is highly preferred.
- Strong written and verbal communication skills across diverse communication styles.
- Tech-savvy: Efficient typist, proficient with phone systems and Microsoft Office (Outlook, Word, Excel).
- High school diploma or GED preferred (not required).
- Highly organized individual who thrives in fast-paced environments and peak seasons.
If you are a motivated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team!
About this role
Summary
Manage calls, book appointments, dispatch service calls, perform administrative tasks in HVAC setting
Job title
Customer Service Representative
Experience level
1+ years
Minimum experience
1+ years exp
Industry
heating, cooling, electrical services
Location requirements
Woodstock, Illinois, with no remote work allowed
Salary
$18k–$20k
Management role
No
Skills & keywords
Required skills
phone skillsMicrosoft Officeorganizationcommunication
Preferred skills
HVAC experiencedispatching experiencereception
Specializations
customer servicedispatching
Locations
Structured locations inferred from the posting.
Woodstock, IL 60098, USA
On-site City