Customer Service Representative

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE

Job Purpose:

Our Customer Service Representative will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

Job Responsibilities:

● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.

Additional Responsibilities & Qualifications:

● Proven experience handling complex orders under tight deadlines.

● SAP Experience.

● Salary: $53,100 - $72,800 annually

Work Experience:

● 1-3 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Proficient with Microsoft Office Suite.

Education:

● High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.