Customer Service Representative

Compensation Range: $17.60 to $18.50 Hourly

Location:

2275 Barton St E, Hamilton, Ontario L8E2W8 Canada

           

Job Title: Hitch Pro

Job Summary
As a Hitch Pro at U-Haul, I specialized in the installation, maintenance, and inspection of trailer hitches, towing accessories, and related equipment. I provided excellent customer service by ensuring every installation was completed safely, accurately, and in accordance with manufacturer and company standards.

Key Responsibilities

• Install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicle makes and models.
• Perform vehicle inspections to determine compatibility and ensure safe towing configurations.
• Troubleshoot and resolve installation issues while maintaining high-quality workmanship.
• Explain towing equipment, proper usage, and safety procedures to customers.
• Maintain a clean, organized, and safe work environment.
• Use hand and power tools to complete installations efficiently and safely.
• Follow company policies, safety regulations, and manufacturer specifications.
• Assist with inventory management and ensure parts and equipment are properly stocked.
• Collaborate with team members to meet customer service and productivity goals.

Skills & Qualifications

• Mechanical aptitude and experience using hand and power tools.
• Knowledge of vehicle electrical systems and towing equipment is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to lift up to 50 pounds and work in a physically demanding environment.
• Strong attention to detail and commitment to safety.
• Ability to work independently and as part of a team.

Key Achievements

• Consistently completed hitch and towing equipment installations accurately and efficiently.
• Maintained high safety and quality standards while minimizing installation errors.
• Delivered exceptional customer service by educating customers on safe towing practices and equipment operation.
• Supported overall store operations through teamwork, organization, and attention to detail.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.