Customer Service Representative

About Your Future with Service Partners

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Customer Service Representative

Objective

As a Customer Service Representative, you will provide exemplary customer service for all internal and external customers by utilizing in-depth knowledge of our products, programs, and team members within the organization. The role of a CSR is based in a distribution branch setting and provides a wide scope of work in the areas of customer service, inside sales, warehouse, basic operations, and some administrative support.  This key role provides individuals with the opportunity to learn and grow with the organization, and the ideal candidate will have a working background in industrial insulation, building materials, and/or the plumbing/HVAC industry.

Essential Job Functions

• Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
• Receive and process sales calls, quote requests, and product orders through delivery
• Take ownership of customer relationships and upsell products
• Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders
• Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders
• Maintain knowledge of physical inventory, availability, and pricing
• Coordinate delivery to customers by arranging trucking routes to meet customer expectations
• Manage negotiations of customer quotes and proposals
• Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management
• Occasionally attend client sites with sales representatives
• Support customers with company return goods policy
• Arrange direct and/or hot shot deliveries to correct customer problems
• Process credit card transactions
• Assist in physical inventory with other branch personnel
• Help with some warehouse duties such as operation of forklift, picking, and packaging orders
• Participate in special projects as requested by management

Requirements

• Some College – Associates Degree preferred
• 1-2 years of business to business sales experience
• Experience with full MS Office Suite
• Strong communication, organization, multi-tasking, and time management skills
• Solid problem solving and consultative skills required
• Ability to work in a fast-paced team sales environment with minimal supervision.

Physical Requirements

General office environment and occasional exposure to non-climate controlled warehouse. Requires standing, sitting, driving, use hands, climb stairs, balance, stoop, kneel, read, talk and hear; the employee must lift and/or move up to 20 pounds; specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Service Partners is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!

TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

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