Customer Service Representative

Summary: 

Assist sales and customers with post sales issues, including RMA related issues.

 

Essential Job Duties: 

• Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
• Receive requests over the intranet, internet, fax, and telephone.
• Provide Tracking, Bill of Lading, and Proof of Delivery
• Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse
• Take hunt group calls.
• Work with transit carriers on freight credits and ship damage claims.
• Works closely with warehouse personnel to resolve shipping discrepancies.
• Other duties as assigned (ISO support, other operational assignments, etc…)
• Regular attendance is an essential function of the Customer Service Representative position
• Hours for this particular position will be from 11:00 am to 8:00 pm

 

Reporting Relationships: 

• Receives general supervision from the Manager of Customer Service
• Direct contact with customers, internal departments, the Manager of Customer Service, as well as close interaction with other customer service representatives.

 

Requirements: 

• Above average computer skills
• Able to function as part of a team in a multi-task environment
• Strong organizational and follow up skills
•  High School diploma.  

 

Preferred: 

• Some college course work
• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

 

Physical Requirements: 

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation during normal business hours designated for the position.
• Ability to travel 0% to 10% of the time.
• Includes long period of time on telephone and at a computer terminal.
• Ability to lift 20 to 30 lbs.

 

Compensation:

Compensation Range: $35,000 - $40,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.  This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.  Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).   In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.  ScanSource also celebrates 8 paid company holidays.

 

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F