Customer Service Representative

Job Description

• Customer Service Rep/Outside Sales Support


Role Summary
• We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside
• Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows.


Responsibilities
• Works directly and supports assigned Outside Sales Representative
• Audits orders received for price, quantity and delivery
• Respond to customer inquires via phone, email, and online portals in a professional and
• timely manner.
• Enter and manage customer orders using ERP order management systems
• Coordinates and assists Graphic Design department with customer artwork and artwork
• proofing.
• High attention to detail- able to easily catch spelling and pricing difference.
• Checks and maintains customer inventory in the database as well as in the warehouse.
• Provide accurate pricing, lead times, and product information.
• Coordinate with production, shipping, and sale teams to ensure customer specifications
• and delivery deadlines are met.
• Handle changes, cancellations, and adjustments to orders efficiently.
• Proactively communicate with customers about order status, delays, or issues.
• Resolve complaints or concerns with a focus on customer satisfaction and retention.
• Proactively assist finance team regarding collections on past dues, COD and other
• special payment terms.


Skills
• High school diploma or equivalent required, associate or bachelors degree preferred.
• Ability to work in an open office environment.
• Ability to work in a fast-paced environment with shifting priorities / adaptable/ ability to
• work under pressure
• ERP system experience preferred – willing to be certified.
• Attention to detail and well organized
• Familiarity with printing process, materials, or label production a plus.
• Decision making capability and able to work independently with minimal supervision
• after training.
• Able to multitask and work on multiple projects
• Problem solving and analytical skills
• Ability to respond to common inquires or complaints from customers
• Ability to solve practical problems and deal with a variety of concrete variables in
• situations where only limited standardization exits.
• Experience with Microsoft Office Suite particularly Outlook & Excel