Customer Service Representative

Marmon Railroad Services

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Cedar Rapids, IA Until 10/7/2026 3+ years exp First posted August 8, 2026 Last posted August 8, 2026
Job description
KT Pacer

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

About this role

Summary

Handle customer inquiries, resolve issues, explain products, assist with transactions.

Job title

Customer Service Representative

Experience level

3-5 years

Minimum experience

3+ years exp

Industry

industrial

Location requirements

Cedar Rapids, IA; no remote work allowed

Salary

Not specified

Management role

No

Skills & keywords

Required skills

customer servicecommunicationproblem solving

Preferred skills

None specified

Specializations

customer servicecall center
Locations

Structured locations inferred from the posting.

Cedar Rapids, IA, USA

On-site City