Customer Service Representative
Guatemala City on site Until 8/22/2026 H-1B sponsor history First posted March 23, 2025 Last posted March 23, 2025
Job description
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Previous customer service experience (desired)
- Computer skills & aptitude.
- Problem – solving skills and the ability to think under pressure.
- Communication (via phone, email and chat ) skills
- Team player
- People oriented
- Ownership to follow up on situations
What we offer:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
About this role
Summary
Assist customers with product inquiries, update accounts, resolve issues, and promote products.
Job title
Customer Service Representative
Experience level
none
Industry
customer service
Location requirements
Guatemala City, no remote work allowed
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
Englishcommunicationproblem solvingcomputer skillsdocumentation
Preferred skills
customer service experiencepositive attitudeschedule flexibilityteam playerownership
Specializations
communicationproblem solvingmultitaskingdocumentationpeople skills
Locations
Structured locations inferred from the posting.
Guatemala City, Guatemala
On-site City