Customer Service Representative
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:
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Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
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Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
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Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.
Requirements:
- High School Diploma.
English proficiency at 85% or higher. - Previous customer service experience is preferred/desired.
- Strong computer aptitude, documentation skills, and multitasking abilities.
- Excellent phone, email, and chat etiquette.
- Schedule flexibility and ability to work on-site in Zone 4.
- Professionalism and a positive, people-oriented attitude.
- Strong problem-solving skills and the ability to think quickly.
- A proactive team player who takes ownership of their work.
What we offer:
- Competitive salary
- Bonuses
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Summary
Provide customer support and resolve issues for clients of IDT products.
Job title
Customer Service Representative
Experience level
none
Industry
customer service
Location requirements
On-site in Guatemala City, Zone 4; remote not allowed.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Guatemala City, Guatemala