Customer Service Representative
nSide, Inc.
Apply to this job North Carolina, US Wisconsin, US remote Until 8/21/2026 First posted January 22, 2026 Last posted January 22, 2026
Job description
- Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
- Provide claim status to policyholders or providers with a positive and professional approach.
- Answer calls as required by company policy in a helpful, professional, timely manner.
- Place outgoing calls as needed to provide or obtain information.
- Document (written/on-line) all calls while in progress.
- Transfer calls to employees in other departments as required to meet customer needs.
- Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
- Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
- Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
About this role
Summary
Assist policyholders and providers via calls, document interactions, and ensure excellent service.
Job title
Customer Service Representative
Experience level
none
Industry
insurance
Location requirements
Remote or multiple U.S. states including Alaska.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
communicationdocumentationcall handlingpolicy understanding
Preferred skills
None specified
Specializations
contract benefitsclaimscommunicationdocumentationtraining
Locations
Structured locations inferred from the posting.
United States
Remote Country