Customer Service Representative

We are a talent development organization. Our services includes IT talent development for University and Corporates. Our team support developers and services consultants in grooming their IT skills for improving efficiency in their work.

Position Details:

Job Title: Customer Service Representative

Location: Noida, Uttar Pradesh - 201301

Duration: 3+ months [Strong possibilities of extension]

** If selected, must meet and comply with all requirements including, but not limited to, background checks

Categories of Responsibilities:

• Customer Calls
• Customer Focus
• Customer Relationship Mgmt (CRM)
• Customer Service Essentials
• Customer Service Management

Successful Call Center Customer Service Representative Candidates shall possess the following skills:

· Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service

· Ability to handle a high volume of calls with varying degrees of questions or concerns

· Solution driven and excellent customer service both internally and externally

· Team player and ability to adapt quickly to the needs of our Sales Support

· Ability to communicate clearly over the phone , good computer navigation skills, needs to log information in the system correctly

· Minimum Bachelor of Business Administration Degree / MBA Preferred

· At least 1 year of customer service experience

· Excellent verbal and written communication skills

· Make good decisions and resolve issues in a clear, calm, and diplomatic matter

· Must be comfortable navigating/ learning multiple computer systems

· Able to work in an individual / team environment