Customer Service Representative

Overview

Lead the change as a Customer Service Representative!

Are you ready to take the drive change in your community?

Coastal Waste and Recycling is seeking a dedicated and customer-focused Customer Service Representative to join our team and deliver top-notch customer service.

 

About Us:

Coastal Waste and Recycling is growing a privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)! 

 

At Coastal Waste and Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.

 

What’s In It For You:

• Highly Competitive Pay
• Comprehensive Health Benefits Package
• 401(k) Plan with Company Matching Program
• Various Employee-Centric Perks and Initiatives
• Opportunities for Overtime Pay
• Opportunities for Professional Development and Growth

Responsibilities

Your Role:

As a Customer Service Representative you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

• Answer customer calls promptly and courteously, addressing inquiries regarding waste collection services, billing, and account management
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction
• Process service requests, cancellations, and changes to customer accounts
• Maintain detailed records of customer interactions, transactions, and feedback
• Coordinate with dispatch and operations teams to ensure timely and accurate service delivery
• Provide information about services, policies, and procedures to customers
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Assist in the preparation of reports and documentation as needed

Qualifications

What We’re Looking For:

• High school diploma or equivalent; additional education or training in customer service or related fields is a plus
• Proven experience as a customer service representative, preferably in the waste management or a related industry
• Excellent communication and interpersonal skills
• Proficiency in using customer service software and other relevant computer applications
• Strong problem-solving skills and attention to detail
• Ability to multitask and work under pressure
• Strong organizational skills and the ability to manage time effectively