Customer Service Representative

Overview

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Customer Service Representative to join our team. This position will report to our agency located in Winter Park, FL The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-seat position.

Responsibilities:

• Perform a varied array of functions including, but not limited to, issuing certificates of insurance, crafting proposals, facilitating electronic policy delivery for our customers, as well as other related customer account documents.
• Work closely with Account Manager and Marketing Manger.
• Contribute to various team meetings
• Participate in day-to-day communication with clients proactively
• Contribute to a positive workplace environment
• Ensure the highest level of customer service and satisfaction

Qualifications:

• Education: High School or higher
• Proficient data entry skills.
• Must be organized and have good time management skills
• Must be proficient in Word, Excel, Adobe, Outlook, and also can quickly learn new programs
• Must be detail oriented with a strong attention to detail
• Excellent verbal and written communication skills required
• Must be able to work in a fast-paced environment and be a self-starter

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.