Customer Service Representative

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Provide unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive training program). Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance and attendance metrics. Performs other duties as may be assigned by management.

Additional Requirement:

Requires experience with Microsoft Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred.

Thanks,

Best Regards

Namratha Gandavarapu

317-210-8733