Customer Service Representative

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

• Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management.
• Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings.
• Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan.
• Coordinate customer requests, when necessary, with the appropriate company department.
• Prepare written communication, and perform other non-phone back office work.
• Communicate with field personnel via phone or electronic means to process customer work orders.

• A High School diploma or GED (required).
• A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.

Testing required:

• Office Grammar
• Call Center Etiquette
• Listening Skills
• Typing (Must be 30 WPM)
• Call Center Representative
• Basic Windows Training
• Office Math
• Analytical Skills

Compensation & Benefits

We pay weekly every Friday, have direct deposit, and offer a competitive benefits package: Medical, Dental Vision, 401k plan, etc. - Benefits available shortly into this contract (30+ days - starting with the 1st of the month following 30 days of service).

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.