Customer Service Representative

At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and innovative public relations initiatives. We foster a collaborative environment where creativity, professionalism, and fresh ideas are valued, giving every team member the opportunity to contribute and grow.

Catch Vibe Voice is seeking a motivated Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the first point of contact for customers, providing outstanding service, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.

If you enjoy working with people, communicating effectively, and being part of a supportive team, we would love to hear from you.

Responsibilities

• Provide professional and friendly customer support.
• Respond to customer inquiries and resolve concerns efficiently.
• Maintain accurate customer records and documentation.
• Assist customers with product and service information.
• Collaborate with team members to ensure exceptional customer satisfaction.
• Identify customer needs and recommend appropriate solutions.
• Follow company policies and service standards.
• Contribute to a positive and collaborative work environment.

• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Professional attitude with a customer-focused mindset.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a willingness to learn and grow.
• Basic computer proficiency.

• Competitive salary ($34,000–$38,000 annually).
• Career growth and advancement opportunities.
• Comprehensive training and professional development.
• Supportive and collaborative work environment.
• Opportunities to develop valuable customer service and communication skills.
• Full-time position.
• Performance-based recognition and career progression.
• Stable and positive workplace culture.