Customer Service Representative

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview:
The Customer Service Representative will provide excellent service and support to customers by addressing inquiries and ensuring satisfaction with company products and services. This role is perfect for someone who enjoys helping people and solving problems.

Responsibilities:

• Respond to customer questions via phone, email, or in person

• Process orders, returns, and account updates

• Maintain accurate records of customer interactions

• Collaborate with internal teams to resolve issues promptly

• Provide information about products, services, and promotions

• High school diploma or equivalent

• Previous experience in customer service preferred but not required

• Friendly, professional communication style

• Strong problem-solving and organizational skills

• Basic computer proficiency

Benefits:

• Competitive annual salary ($49,000 - $59,000)

• Professional growth and career development opportunities

• Supportive and collaborative work environment

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• On-site training and mentorship programs