Customer Service Representative

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

• Responsible for managing orders administration for Bulk & PGG, in Singapore, Indonesia and Malaysia. Responsible for handling telephone calls, enquiries, incoming and outgoing emails & faxes related to order management.

• Monitoring customer’s, dealer’s & agent’s empty return from PGG customers to ensure its efficiently manage.

• Assisting in managing the monthly fix rental charges for selected dealers

• Ensuring clean desk on CSR related SAP transaction such as billing block & open sale order

• Managing order transaction for Kulim Industrial Gas customers

• Handling selected customer portals and online services

• Managing purchase order monitoring for selected customers

• Support troubleshooting work on inventories, billings, invoicing related issues

• Ensure proper filling and storage of Sales Orders and Correspondence are maintained in the system. Ensure all system and manual delivery orders are confirmed receipt.

• Maintain good relationship with customers by providing professional service.

• Responsible for internal coordination, i.e. Customer Service Support teams, commercial teams, etc.

• Comply with established processes and procedures including standard business processes, global trade compliance and safety standards.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Require a diploma or degree in Business Administration or related areas.

• Minimum of 2 years customer service experience or equivalent. Knowledge of CSO procedures and systems, communication and problem solving abilities are required.

• Fluent Indonesia speaking ability.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.