Customer Service Representative

We are an award-winning outsourcer providing contact centre and back-office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

You are a Customer Service Representative, a champion in your field. As part of the team, your role plays an important part in our success.

Your tasks for the day include, but are not limited to, the following:

·       Answering calls, chats, and emails from customer

·       Initiate an outbound call to customers to check the order receipt, item condition, and position language to add value to the service by providing additional information and determine the need to upsell and gauge customer satisfaction.

·       Adapt to additional tasks assigned by the client and execute processes efficiently to deliver best in class customer service.

·       Provide troubleshooting tips and assistance on their online processing/orders

·       Provide assistance on warranty and delivery issues

·       Escalate customer complaints to management team

·       Assigning tickets to the correct folder/staff

·       Closing tickets Processing/Reconciliation of invoice

·       Online Order Update Contact retailers/resellers for stock availability

·       Listing comparison with competitors

·       Process and adjust to tasks as directed by the need of the campaign

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles.

As a Customer Service Representative, you can perform well if you have:

·       Excellent in customer service.

·       With excellent English communication, listening, organizational and analytical skills.

·       With at least 2 years of customer service experience in the BPO industry.

·       With a knack for multi-tasking.

·       Able to work under minimal supervision.

·       Adept in learning new workflows and tasks.

·       Amenable in shifting schedule

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other. ​

As an employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Join the A-Team and experience the A-Life!