Customer Service Representative Accounting

Overview

We are seeking for a CUSTOMER SERVICE REPRESENTATIVE - ACCOUNTING to join our growing team!

 

Position Overview

 

Provide basic user support to improve experience of customers and/or end-users of their assigned product.  

Responsibilities & Qualifications

A Day in the Life

 

• Provide timely responses to customer service inquiries via product ticket system
• Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
• Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software

We are looking for someone who brings

 

• A degree in Accounting preferred
• At least 6 months to 1 year of experience in phone-based customer service support
• General accounting knowledge
• Proven ability to learn and understand office software applications
• Comfortable with technology
• Open to working the graveyard shift and a hybrid work arrangement (Cebu Office)

Total Rewards

About Us  

 

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at communitybrands.com.

 

Why work here?

 

Good People, Doing Good Things: Employees at Momentive Software are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

 

At Momentive Software, a great company awaits you... 

 

• Market-Competitive Compensation 
• Generous Allowances & Benefits 
• Quarterly Performance Bonus 
• Flexible Planned Paid Time Off 
• Annual Leave Credit Conversion 

• Medical Insurance 
• Dependents' HMO Coverage 
• Dental Coverage 
• Comprehensive Life Insurance 
• Casual Environment 

• Purpose-Driven Culture 
• Work-Life Balance 
• Passionate About Community Involvement 
• Equal Opportunity Employer 

 

All persons hired will be required to: 

• verify their identity, 
• verify they are eligible to work, without sponsorship, in the country they are to be employed in, and 
• complete any required employment eligibility verification form upon hire. 

 

Fraudulent Job Posting Alert:  If you encounter a job posting or receive an email claiming to offer employment with Momentive Software, please contact us directly at [email protected] to confirm its validity. Do not click any links, share personal identifying information (e.g., your social security number or scans of a photo ID), or send money in response to any such offer before verifying the originator’s identity. For more on protecting yourself from fraud, visit this article from the Federal Trade Commission (FTC). If you believe you were a victim, contact local authorities or file a complaint with the FTC here.

 

#LI-REMOTE

#LI-JF1