Customer Service Rep

Why You Should Work For Us:

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Summary of Duties:

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls!

• This is a high volume, inbound call center environment in which representatives are expected to answer incoming calls from marketplace members.
• You will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions).
• In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as typing and maintain conversations with customers is expected.

Requirements:

• HS Diploma/GED
• 1-3 years customer service/call center experience
• Proficient MS Office skills
• Exceptional phone etiquette and customer service
• Great attendance, punctuality, and reliability 

Interview: ASAP

Assignment: 3/14/16- 6/13/16, possible extensions & going direct!

Shift: 8am-8pm (staggered 8 hour shifts), OT is available on voluntary basis

Pay range: $12-$13, negotiated based on relevant experience

Interested in being considered? 

If you are interested in applying to this position, please contact me directly and click the Green I’m Interested Button to email your resume. 

 Courtney Phelps 

407-478-0332 ext 232