Customer Service Rep

Job: Customer Service Rep

Salary: $60,000-$75,000 (depending on experience)

 

Summary

The Customer Service Rep is responsible for freight order data entry, appointment scheduling, and trip monitoring. In addition, you will collaborate closely with Account Managers to build strong customer relationships, oversee daily customer activity, and provide support as needed to ensure seamless operations.

 

What does a normal day look like?

• Solicit and secure shipments from credit approved customers to fulfill the needs of our driving team
• Build relationships with customers and present rate quotes
• Provide proactive and timely service to customers
• Plan loads for drivers to maximize production of miles and get drivers home for personal needs
• Coordinate and communicate all shipment details and schedules
• Coordinate all load and delivery times for our driving team with customers
• Input accurate customer load information into computer database
• Provide support and assistance to team members as necessary
• Performs related duties as assigned

What makes this job right for you?

• 2+ years of customer service experience, preferably in trucking, logistics, or transportation.
• Experience in transportation management systems (TMS), Microsoft Office, and data entry.

Why work for us?

• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)
• Free on site gym
• Affordable on site Café

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

More about us:

Central Oregon Truck Company is a nationwide leader in the flatbed trucking and logistics industry. The mission of COTC is to operate the safest and most reliable flatbed fleet in the United States executed by the highest caliber employees that are dedicated to professionalism, growth and teamwork establishing Central Oregon Truck Company as the carrier of choice for our customer’s and driving team while earning a return for our shareholders.

 

Why work for us?

• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)
• Free on site gym
• Affordable on site Café

We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law