Customer Service Officer (小语种）

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Customer Service Officer (CSO) Responsibilities: Deliver fair outcomes to our customers and ensure the quality of service is maintained. Actively share customer feedback with internal departments to enhance the customer experience. Respond promptly to feedback received through social media channels. Collaborate with internal teams to ensure comprehensive pre- and post-service for all products. Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships. Qualifications: Bachelor's degree or above. Fluent in English and Mandarin, good at English expression, and have 2-3 years of customer service experience. Candidates with 1-2 years of experience in escalation team within the blockchain industry will be given priority. Experience in VIP or Escalation Team customer service is highly desirable.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!