Customer Service Officer

Careers.bureauveritas.com

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Until 8/23/2026 2+ years exp First posted May 29, 2026 Last posted June 5, 2026
Job description
  1. Main Duties & Responsibilities:
    • Control of documentation and records
    • Ensure that the filing & record keeping of Department are in line with BV procedures
    • Issue job sheet for inspection assignment as required by Department Manager.
    • Maintain and update sale & schedule logbooks
    • Prepare monthly reports sale report and general report
    • Issue and control invoicing processes
    • Contact with client for inspection scheduling
    • Provide logistics and other supplies to surveyors for the purpose of implementation of job assignment
    • Perform all administrative activities as required for the operation of the Department
    • Review all timesheet & expenses of surveyors / supervisors / sales staff / De.ty Manager and Manager for submission to relevant managerial persons for approval
    • Assist in marketing & sale (prepare materials / in.t for proposal, tender, translation, etc. as required)
    • Perform other assistant activities as and when reasonably requested by Manager and other staff.
    • To do market research and define potential clients
    • To decide the BV products can sell in the market in priority order
    • To prepare a list of potential clients for the products
    • To prepare a marketing & visit plans on weekly basis
    • To perform the marketing & visit plans to get the following minimum information of service
    • Prepare technical & financial proposal and draft of the contract.
    • Assist in charge of the works on projects
    • Assist the project implementation complies with BUREAU VERITAS methodology
    • Contributes towards the client recognition of BUREAU VERITAS work and contributes towards future development
    • Contributes towards the skills and know-how internal exchange

 

 

Candidate Profile

 

  • University degree;
  • At least 2 years’ experience in the customer services/ technical support/ Department assistant.
  • Wide relation project management, project developer

 

Technical and professional skills

 

  • Good communication
  • Customer services
  • Fluent in reading, writing & speaking English
  • Good command in office software (Word, Excel, PowerPoint, …)
  • Back-office admin skills
  • Understanding of services for industrial, construction, power and utilities project, real estate…good capability in marketing & sales activities
About this role

Summary

Manage documentation, client communication, marketing, and project support activities.

Job title

Customer Service Officer

Experience level

2+ years

Minimum experience

2+ years exp

Industry

services

Location requirements

Candidate can be remote, no specific location stated.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

communicationcustomer serviceEnglishoffice softwareadmin skillsproject management

Preferred skills

marketingsalesindustrial servicesconstructionutilities

Specializations

administrationcustomer serviceproject managementmarketingsales
Locations

Structured locations inferred from the posting.

No structured locations extracted for this role yet.

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