Customer Service Officer

Role and Responsibilities: -

• Respond to customer inquiries via phone, email, or other communication channels.
• Customer procurement and sales order execution; verify data on customers’ PO and proceed transaction into ERP System, then release on-line the Delivery order to warehouse for distribution by ensuring a fast stock turnover and a continued reduction of stock/working capital
• Collaborate with internal teams to address customer needs.
• Coordinate the operational staff at the Warehouse & Logistics function on supply chain management issues, maintains a service level agreement to assist Commercial and BU.
• Maximizes customers’ satisfaction by taking immediate action or prevent/reduce complaints, and handle products/price-related questions and pass on to the commercial team. Salesforce system to be adopted.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain and update customer records in the system.
• Follow up on customer requests and ensure timely resolution.
• Coordinates with Planning & Purchasing and International Logistics Team to monitor all arrival shipments and meet customers’ requirements.
• Meet service quality, productivity, and customer satisfaction targets.
• Telemarketing Service: Interact with current customers by approach/soliciting their PO, or potential customers by answering product and service grounding questions, suggesting information about other products.
• Closely coordinate and communicate customer action plans with Supply Chain & Operations team.
• Meet service quality, productivity, and customer satisfaction targets.
• Other duties assigned by supervisor.

Job Specification :-

Education                    :            Bachelor’s Degree in any field                   

Experience                  :            3 years in Customer Service

Age                               :           Open

Gender                         :            Open

Others                          :         SAP / Proficiency in Microsoft Office   

-  Good in English proficiency

- Interpersonal / Communication skills

                                                - Ability to manage change

                                                - Systematic & Analytical Thinking

                                                - Problem Solving & Decision Making

- Customer Orientation

-Previous customer service experience is an advantage.

Brenntag TA Team