Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.

Minimum requirements

Matric / Grade 12 / NQF 4 equivalent
12-18 months face-to-face customer service experience 
Driver's License

Competencies

Customer service centric

Self-driven   

Basic computer literate (MS Office)  

High energy levels  

High attention to detail  

Ability to think on your feet when resolving problems  

Sense of urgency  

Professional 

Analytical skills  

Good communication skills  

Key responsibilities

Customer Service   

Deliver informal and formal feedback  

Manager Customer Complain Chart  

Store Standards  

Ensure SOPs are adhered to

Communication  

Provide informal and formal feedback  

Training  

Provide training on Customer Complaints Chart  

Store Audits  

Social Responsibility 

Informal and formal feedback  

Local Newspaper  

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Closing date: Thursday 06 August 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are