Customer Service Executive (Bilingual Chinese & English speaking)

Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at  www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

• 1. Handle order processing in accounts:
  • Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
  • Provide responsive order management support including order entry, or expediting and shipment information to customers
  • Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)
  
  2. Handle customer complaint:
  • Resolve customer complaints professionally and tactfully.
  • Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales...related to invoices, payment issues
  
  3. Coordinate with other department:
  • Partner with Inside Sales to assist in achieving sales goals.
  • Proactively communicate supply chain issues and provide alternatives.
  • Coordinate with Logistics and Operations on capacity planning and scheduling.
  • Back-up team-members when workload makes this necessary
  
  4. Following-up:
  • Coordinate & follow up return, defected labels in handling process properly Prepare production schedules
  • Follow up schedules
  • Prepare daily reports
  • Making sure each operation meets shipping date according to sales orders.
  • Monitors, analyzes & reports performance of Output reliability, OIP, UEE, UPLH
  • Participate or lead process effectiveness and continuous improvement projects.

• Bachelor’s degree.
• 1-2 years related experience. Lead experience preferred.
• Can Read, write, Speak in English and Chinese.
• Understanding of applicable computer systems, such as Microsoft Office and function specific software
• Excellent customer service skills.
• Strong presentation experience and skills.