Customer Service Executive

jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

Your responsibilities:

• Manage customer enquiries via email or phone in a professional and timely manner 
• Follow-up with your portfolio of customers and offer appropriate recommendations
• Ensure the publication and the quality of listings within the SLA timeframe 
• Work closely with internal teams to guarantee a smooth customer experience 
• Provide support to jobseekers 

• First experience in a customer service or other direct customer facing role
• Fluency in English, French, and German. Luxembourgish is an asset.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• High attention to detail and strong problem-solving skills

Your benefits

• Holiday allowance
• Quarterly bonus
• Lunch vouchers
• 26 vacation days + 2 volunteering days
• 2 home office days after onboarding (possible)
• Group insurance + hospital insurance
• Ongoing development possibilities