Customer Service Employee

Nordson Packaging, a global leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Customer Service Employee (French or Italian speaking) to join our team in Maastricht, the Netherlands. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. 

Summary of the role

In the role of Customer Service Employee you will be in contact with customers, inform customers about status of orders, and enter quotes, orders and other requests in SAP.

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Role and Responsibilities

• Enter quotes and orders in SAP.
• First contact to customers.
• Inform customers about status of orders.
• Handle warranty, return and credit requests
• Handle complaints (invoices, deliveries, etc.)
• Take care of Nordson internal requests and all other incoming requests
• Proactive order follow up

Skills and Qualifications

• Minimum MBO+ - degree (commercial or logistics).
• General knowledge on business and work processes (supply chain).
• Relevant experience in a customer service related environment or a business environment is highly desired.
• Fluent French or Italian language skills are required (writing and verbal)
• English language on a good level and any additional language, like Dutch for example, would be a plus.
• Computer literate (basic knowledge of MS-Office).
• SAP and Material Resource Planning (MRP) system knowledge
• be customer focused
• have excellent communication skills
• be accurate
• being a team player
• embrace change and open to learn new things
• maintain a high degree of professionalism when dealing with customers and associates
• have a strong desire “to deliver on time”
• have a hands on and “let’s get it done” attitude

Travel

• No travel needed for the role.

Benefits

We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits do further include : Hybrid working; 13th month payment; 8% holiday allowance; pension plan; 25 vacation days + 6 ADV.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.

Interested? 

If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.