Customer Service Coordinator

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

• Responsible for processing and management orders with timely deliveries and shipments arrangement to be made in the most optimum manner.

• Preparing monthly order revenue report

• Liaise with internal team to ensure the production scheduling and on-time delivery

• Handle Sales Order Creation / Credit Note creation

• Responsible for maintaining/updating information in the database which are required for processing

• Perform other ad-hoc tasks as assigned

• Responsible for creation on Proforma invoice / Sales quotation
   

Skill Requirements:

• Proficient in Microsoft Excel

• Oracle experience, preferred

• Strong ethics & professional integrity required

• Organised, results-oriented and able to work under pressure

• Detail-oriented, independent, and hardworking

• Excellent attention to detail and accuracy

• Proven ability to excel with limited supervision, but willing and able to seek advice and guidance as and when required.

• Able to work independently and in a team, responsible and positive work attitude

• Willingness to take ownership of task assigned and strive for continuous improvement

• Strong sense of teamwork and willing to help across different business functions when required

Required/Preferred Education and Experience

• Minimum of Diploma in any field

• Minimum of 2 to 3 years of Customer Service / Order Processing or relevant experience, required

• Relevant background experience that would benefit incumbent in this role, preferred
   

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.