Customer Service Coordinator

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

As a full-service global freight forwarder and contract logistics provider, we help our customers manage the warehouse and transportation needs of their supply chain so they can focus on their business.

The Customer Service Coordinator serves as one of the primary business contacts for the client and is responsible for client satisfaction. The Customer Service Coordinator is expected to consistently provide excellent client service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Service Coordinator should build strong relationships with clients to encourage new and repeat business opportunities.

Essential Duties

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world
• Make sure orders are timely & accurately created / updated within the system(s) to have a correct planning and prioritization at the WHS process
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations)
• Communicate & correspond with other Company branches and agents for customer satisfaction and ensure excellent service execution
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
  KPI adherence – DNI / LNR / Cost accuracy / ROTP
• Ensure compliance in line with company and industry policies.
• Other duties as assigned.

Experience required:

• 2 years experience customer service experience in freight forwarding/logistics/supply chain. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
Sitting for extended periods of time - Walking within the warehouse and inspecting freight - Vision abilities required by this job include close vision and the ability to adjust focus.

OTHER SKILLS/ABILITIES

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.