Customer Service Call Center
Fletcher Jones Management West
Apply to this jobReady to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.
The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Responsibilities
- Follow script and guidelines on each and every phone call
- Master Power Tracks and use appropriately
- Ensure phones are not left unattended during scheduled shift
- Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest’s experience, leaving a lasting positive impression on behalf of the company
Qualifications
- Outstanding interpersonal and communication skills.
- Previous experience in a call center, retail or customer service is preferred.
Pay: $20 - $20/ hour
At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer
Summary
Handle customer calls, confirm and reschedule service appointments, ensure high customer satisfaction.
Job title
Customer Service Call Center
Experience level
preferred
Industry
automotive
Location requirements
Irvine, CA, onsite with potential remote options
Salary
$20 - $20/ hour
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Irvine, CA, USA
Irvine, CA, USA