Customer Service/Billing Analyst

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ

Description:

• Commissions - Customer Service and Billing Analyst.
• Take calls and answer emails regarding commissions from travel agents and our hotels.
• Serve as contact point for internal and external inquiries regarding TA commissions.
• Research commission inquiries and provide resolution.
• Monitor weekly processes to insure accurate commission processing. This includes batch processing, control table monitoring and TA (Travel Agent) information uploads into the Central Commission System.
• Process manual commission billing.
• Work on special projects as needed.

Requirements:

• 2+ years customer service or finance experience.
• Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Proficient in Microsoft Office Suite- Intermediate Excel required (must understand pivot tables, formulas, Vlookup)
• Some MS Access knowledge a plus
• Experience with the following reporting tool a plus- MicroStrategy
• Must be able to make judgment calls regarding the resolution of issues
• Ability to organize and prioritize responsibilities effectively in order to meet deadlines
• Demonstrate ability to effectively work with all levels within the company, including executive management
• Multi-task on competing priorities which are all deadline sensitive
• Strong verbal and written communication skills
• Hotel/hospitality experience a plus

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