Customer Service Associate (m/w/d)
NL10 RLG Europe B.V.
Apply to this jobRichemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
We are looking for a
Customer Service Associate (m/f/d)
to support our Boutique Team at our Frankfurt location as soon as possible.
WHAT DO WE OFFER
At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
We empower individual talents, united by a shared commitment to excelence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.
We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.
Join us at Cartier, a place like no other, forever moving forward.
HOW WILL YOU MAKE AN IMPACT
Optimal support for After Sales customers in the Boutique
Administrative management of the area of responsibility – from product acceptance to return
Intensive communication and collaboration with Richemont Customer Service
Preparation and execution of interim and main inventories in the area of repairs and leather straps
Structuring and organization of the Service area
Technical work such as polishing, engraving, and watch strap changes/shortening
Proactive complaint management
WHAT ARE WE LOOKING FOR
Completed commercial training or technical training as a watchmaker or goldsmith; career changers from the hotel industry are also welcome
Several years of experience in After Sales customer service, ideally in the jewelry and watch segment
High enthusiasm for our brand and our products
Good knowledge of German and English
MS Office skills and enjoyment of working with computers, as well as ideally initial experience with SAP/ERP
Take your next step with Cartier, we look forward to hearing from you!
#Richemont #WeCraftTheFuture
Summary
Support after sales, manage administrative tasks, perform technical work, handle complaints
Job title
Customer Service Associate (m/w/d)
Experience level
several years
Industry
luxury goods
Location requirements
Frankfurt, on-site only, no remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Frankfurt, Germany